Refund/Cancellation policy

Due to the fact that we sell digital products in the form of e-books and audio recordings, as well as online courses and hybrid programmes, and they cannot be returned due to their nature, all fees paid for purchased digital products are non-refundable.

In the event that a payment plan has been agreed for any digital product purchased, we reserve the right to increase the total product fee paid to cover administration fees. This fee can range between 5 and 20% and is applied to all monthly payment plans. When choosing a payment plan, you are responsible for making sure the agreed funds are available to be processed on the agreed dates and it is your responsibility to decide which, if any, payment option is right for you.

If you have purchased an online course or a hybrid programme in the form of a payment plan and you do not fulfil the agreed payment terms, you will lose access to all related programme materials and be excluded from any related membership group. Any fees paid for the product to date will not be refunded.

If you purchase a programme with a 1:1 coaching element, you may reserve the right to a 14-day withdrawal period. The 14-day period takes effect from the date of signed contract, full payment or first instalment. If a 1:1 coaching session takes place within this 14 day cooling off period, and you decide to withdraw from the programme after, you will be liable for the coaching session fee.

In the event that you find that you cannot use your agreed 1:1 coaching sessions for any reason, you may suspend your remaining sessions for 1 month. If you decide to cancel the process without completing the coaching sessions and after the 1 month suspension period has passed, you will forfeit those sessions and will still be responsible for any outstanding payments.