Effective Date: 01/01/25 Last Updated: 03/09/26

1. General Policy

At the WholeHearted Living Institute, we are committed to providing transformational coaching services of the highest quality. Due to the personalized and bespoke nature of our work, all sales are final unless otherwise stated below.

2. Recalibration Private Mentorship (1:1 Coaching)

Investment: €5,495 (6 month commitment)

Refund Policy:

  • No refunds are provided once the mentorship agreement has been signed and the first payment has been processed
  • Clients commit to a minimum of 6 months
  • If you need to pause or discontinue coaching due to unforeseen circumstances, please contact us to discuss options
  • Unused sessions do not roll over and cannot be refunded

Cancellation Policy:

  • Payments made for the current month are non-refundable
  • No refunds will be issued for months already paid

3. The Alignment Audit

Investment: €44

Refund Policy:

  • No refunds once digital materials (workbook, audio journey) have been accessed or downloaded
  • If you have not accessed any materials, you may request a refund within 14 days of purchase by contacting us at support@whlinstitute.com

4. I Am More Than Enough (Self-Study Course)

Investment: €147

Refund Policy:

  • No refunds once you have accessed any course modules, materials, or resources
  • If you have not accessed any course content, you may request a refund within 14 days of purchase
  • To request a refund, email support@whlinstitute.com with your order number and reason for the request

5. Payment Plans

If you are on a payment plan:

  • All payments must be made according to the agreed schedule
  • Failure to make payments may result in suspension of services and forfeiture of payments already made
  • Refunds are not available for payments already processed, even if you discontinue services

6. Exceptional Circumstances

We understand that life is unpredictable. In cases of serious illness, family emergency, or other exceptional circumstances, please contact us as soon as possible. We will work with you on a case-by-case basis to find a compassionate solution, which may include:

  • Pausing your coaching journey
  • Rescheduling sessions
  • Partial credit toward future services

However, refunds are not guaranteed and are at the sole discretion of WholeHearted Living Institute.

7. Chargebacks

Initiating a chargeback or payment dispute without first contacting us to resolve the issue may result in:

  • Immediate termination of services
  • Forfeiture of all access to materials and future sessions
  • Legal action to recover costs

We encourage you to reach out to us directly so we can address your concerns.

8. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services constitutes acceptance of any changes.

9. Contact Us

If you have questions about our Refund Policy or wish to request a refund, please contact us:

WholeHearted Living Institute

Email: support@whlinstitute.com

Website: whlinstitute.com

Address: via Carro 17, Grandola Ed Uniti, 22010

Note: This Refund Policy is part of our Terms and Conditions. By purchasing any service or product from the WholeHearted Living Institute, you acknowledge that you have read, understood, and agree to this policy.